Terms and Conditions

The “Vendor” Maxigrau – Unipessoal, Lda. offers products for sale on www.maxileafstore.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.maxileafstore.com

Maxigrau – Unipessoal, Lda. reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor’s business policy.

These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.maxileafstore.com between the users of www.maxileafstore.com and the Vendor.

The "Consumer" must provide a correct and accurate e-mail, or other contact details to the "Vendor" and acknowledge that the "Vendor" may use these details to contact him in the event that this should prove necessary.

You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes designing items, adding items to your Basket and checking out from www.maxileafstore.com

Placing an order on the Websites is easy.
1. Find the products you want
2. Add the products to your basket
3. Proceed to checkout.
4. Select delivery and billing options.
5. Review your order.
6. Submit your order
7. Receive an online order confirmation.
You are bound by your order once you have clicked the “Checkout” button at the end of the ordering process. By clicking the “Checkout" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded.
A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.maxileafstore.com, also through links, including the General Terms and Conditions of Use, Privacy Policy and Return Policy.
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof.
If the products displayed on www.maxileafstore.com are no longer available at the time of your last access or once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after the Vendor has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

Our right to not accept your order or cancel your purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (among others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not received within 5 days after acceptance of your order;
* we have reason to believe you are under 16;
* we have reason to believe that you are a reseller;
* we could not deliver to the address provided by you.

Data check
When you send us your order, we may run some checks on it before it is fulfilled.
These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud will be investigated and if necessary prosecuted. By submitting your order, you agree to this.

Defective product returns
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them.
You can do so within 30 days after you have received your order. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return and on refund information see the Returns\Exchange section of the Website.

Returning products for whatever reason
If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, as long as:
• the products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise - but you cannot wear them)
• the product is in its original, undamaged packaging (a carefully opened package will
not be considered damaged)
• the product is complete: e.g. both items of a pair must be returned
You cannot return:
• products that have been tampered

Returning gifts
At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated in Returns Policy.

Product exchange or sizes
To exchange an article for another or exchange the size please see how in Returns\Exchange.

Refund information
In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. In the event you return goods for reasons other than defectiveness or non-conformity with your order, Maxigrau – Unipessoal, Lda does not refund the shipment cost. In practice, when returning, you will use our logistics provider. As the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for delivery.

Refunds will be issued based on the original form of payment and by the amount actually paid by the customer. If you paid via bank transfer you need to give your bank details to Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.

For practical information on how to return and for refund timelines, see the help section of the Website. Please read the help section information and follow the directions carefully in order to prevent unnecessary delay.

In cases where Maxigrau – Unipessoal, Lda.reissued / refunded a promotion code, it may only be applied in a purchase of equal or superior value to that which generated the code.

Without prejudice to any other rights Maxigrau – Unipessoal, Lda.may have, Maxigrau – Unipessoal, Lda. is entitled to immediately invalidate a promotion code in the event Maxigrau – Unipessoal, Lda. has reason to suspect that a promotion code is used in violation of the above or otherwise misused or in the event Maxigrau – Unipessoal, Lda. has other reasons to do so.

Promotions/Discounts

10% Discount Campaign in Archive menu (past collections) until end of stock.

25% Discount Campaign in all articles valid from 05/02/2023 to 25/03/2023.